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Graemouse Technologies Blog

Graemouse Technologies has been serving the Lakewood & Tacoma area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

When Investigating the Root Cause of an IT Issue, Remember to Check Company Policy

When Investigating the Root Cause of an IT Issue, Remember to Check Company Policy

Downtime is something that no business wants to imagine, but it’s something that is practically inevitable if you don’t prepare for it. You’ll be forced to wonder how long it will take to get back in business, but how this problem occurred is also important to discuss. Understanding how IT downtime occurs within your organization is the first step toward making sure that it can’t happen again.

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Managed IT Can Help SMBs Tackle These 3 Common Challenges

Managed IT Can Help SMBs Tackle These 3 Common Challenges

It’s only natural that new and improved technologies will be challenging for employees to embrace and become accustomed to using. These challenges tend to shape how businesses will make their decisions as time passes. A few industry research firms have released their projections as to what challenges businesses will face in the coming months of 2017.

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Looking for Outside-the-Box Ideas? Give Your Intrapreneurs a Voice

Looking for Outside-the-Box Ideas? Give Your Intrapreneurs a Voice

Entrepreneurs are the heroes of today, making great strides in the business world by introducing new ideas to their industries. However, the intrapreneur is a bit more of an enigma; they create commendable ideas within their own organization. In fact, your organization probably has its own intrapreneurs. How do you take advantage of their skills to your business’s benefit?

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Do the Right Thing This World Backup Day and Back it Up Right

Do the Right Thing This World Backup Day and Back it Up Right

In today’s business world, having a reliable way to access your data is key to your company’s success. Everything you do depends on the data you have at your disposal--so what would you do if that data was no longer available to you?

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Tip of the Week: Looking to Save Money? Try These 4 Proven Business Tactics

Tip of the Week: Looking to Save Money? Try These 4 Proven Business Tactics

Unless you have the good fortune to be running a large, well-funded business, you’ll always want to find ways to cut out unnecessary costs and improve the way your organization functions. When you’re cracking down on your budget, you might notice that even making a small change to your spending could yield quite a large return in the form of savings. We’ve compiled four ways that your business can start making more for less.

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Pair Up the Right Workers to Increase Productivity By 10%

Pair Up the Right Workers to Increase Productivity By 10%

Keeping your workers as productive as possible is a challenge for every employer. According to a recent study by the Harvard Business Review, there is one easy that you can increase productivity: By keeping a productive worker in close proximity to other workers.

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The Difference Between a Satisfied Employee vs a Loyal Employee is Huge

The Difference Between a Satisfied Employee vs a Loyal Employee is Huge

When you’re emotionally invested in something, there’s a better chance that you will enjoy it and find reason to do it. This is why marketers always attempt to use a good old tug-at-the-heartstrings tactic, as they know that if they can get their audience invested on an emotional level, they’ll be more willing to take the dive and try something new. The same tactic can be used to turn good employees into great employees.

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How Consolidating Your Technology Vendors Will Save You a Ton of Time

How Consolidating Your Technology Vendors Will Save You a Ton of Time

Who manages the relationships that your organization has with its various vendors? Do you have someone who specifically handles this role, or is it pushed onto your already-full schedule? If this is something that takes up a significant portion of your day, vendor management (though necessary) can become a detriment. Thankfully, there is a better way to handle your vendor relationships, and it doesn’t involve stretching yourself thin.

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Millennials to Make Up ⅓ of the Workforce. What’s This Mean for Your Business?

Millennials to Make Up ⅓ of the Workforce. What’s This Mean for Your Business?

Millennials are entering the workforce at a considerable rate. In fact, some experts claim that millennials will soon make up at least one-third of the entire workforce. Thus, it’s important for both employers and workers from previous generations to understand how this generation thinks, acts, feels, and most important of all, works.

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Tip of the Week: 4 Ways to Attract and Retain Top Talent

Tip of the Week: 4 Ways to Attract and Retain Top Talent

The endgame for most businesses is to improve what they do and increase their profitability. While this might mean selling more products, getting more customers or clients, or a myriad of other metrics, the driving force behind your business’s operations--your employees--are crucial toward this goal.

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Is Break-Fix IT Breaking Your Budget?

Is Break-Fix IT Breaking Your Budget?

Most modern businesses rely on specific technology solutions to ensure operations can work as intended. This includes servers for data storage, networks for data distribution, and workstations for employee productivity. Of course, you have to wonder if this is wise; after all, what happens when this technology fails?

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Tip of the Week: Maximize Workflow By Rethinking Your Office Layout

Tip of the Week: Maximize Workflow By Rethinking Your Office Layout

Of all the potential causes for a deficit within the office environment, the physical office itself isn’t likely to first come to mind. Even so, the value of establishing certain practical design and organization strategies have shown to improve employee morale, collaboration, and productivity. While these solutions may not be for every office, if your company is experiencing hindrances in productivity, these tactics may be beneficial implementations to incorporate within your business.

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Why FitBit’s Purchase of Pebble Matters to Businesses

Why FitBit’s Purchase of Pebble Matters to Businesses

Smartwatch enthusiasts now have one less brand from which to select, as rival Fitbit has successfully taken over the former Kickstarter project Pebble’s business. For companies that rely on software for their mission-critical tasks, lessons learned from the end of Pebble reminds business owners that, when it comes to innovative technology purchases, there is always a bit of risk.

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Tip of the Week: Crank Up the Tunes and Turn Up the Productivity

Tip of the Week: Crank Up the Tunes and Turn Up the Productivity

With the use of portable personal music players and streaming services like Spotify, Google Play Music, and Pandora, unobtrusively listening to music in the workplace has become much easier--but has it also made it easier for employees to be more distracted from their tasks? Additionally, assuming that music does create a boost in productivity, why does it do so?

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Tip of the Week: 4 Tools that Provide Your Employees With Greater Flexibility

Tip of the Week: 4 Tools that Provide Your Employees With Greater Flexibility

Flexibility is an important part of the modern work environment, especially as technology has made it much easier to work anytime, anywhere. Employees understand that this flexibility exists in many industries, and they want to reap the benefits of a flexible work environment. However, it’s not that easy; there are quite a few pitfalls that can easily take a stab at your business’s productivity.

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Tip of the Week: Take Commuting Out of the Picture and Watch Productivity Soar!

Tip of the Week: Take Commuting Out of the Picture and Watch Productivity Soar!

Commuting to and from the office is a regular occurrence all over the world. In the United States alone, according to the U.S. Census Bureau, the average commute for the everyday worker is around 25 minutes. Even if this commute is necessary, it could be holding your business back from achieving its full potential.

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It Pays to Outsource Your IT

It Pays to Outsource Your IT

Technology can be fickle at times. When it’s not working properly, it can hold your business back from reaching its maximum potential. Therefore, in order to maximize your bottom line, it becomes common sense to ensure that your technology is in proper working order at all times. The problem lies in the fact that you may not necessarily specialize in technology management, and don’t have the time or budget to perform maintenance yourself. What’s the small-to-medium business ("SMB") to do?

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Tip of the Week: 4 Easy Ways to Make Working Remotely Work for You

Tip of the Week: 4 Easy Ways to Make Working Remotely Work for You

Working remotely is made much easier thanks to today’s modern technology solutions. Many organizations have at least part of their workforce working remotely, but without the proper support, remote work wouldn’t be possible. With the latest technology and a couple of best practices, the remote worker can be just as productive, if not more so, than the in-house worker.

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How NOT to Maintain a Backup

How NOT to Maintain a Backup

A data loss incident is considered a major disaster scenario, especially for small and medium-sized businesses. All it takes is one moment to lose your business’s entire data infrastructure. We’ll walk you through a story that should serve as a cautionary tale, one that hopefully teaches you to adhere to data backup and disaster recovery best practices.


Marco Marsala, a hosting provider, posted on a server forum looking for advice on how to deal with a major issue he encountered while trying to delete a few files. He had utilized what’s called the “rm-rf” command with undefined variables, which wound up destroying all data on the system. Like any good hosting provider, he had backups of the files, but, like a dumb-dumb, he had the backups stored on the system that he accidentally wiped. What a mess.

This is actually a similar blunder to one that Pixar experienced, almost deleting Toy Story 2 prior to its release.

As a result of Marsala’s negligence, all of the data that his company had stored was destroyed. This included the data of 1,535 customers, whom he had built and hosted websites for. Without any backups stored off-site, he had no way to recover the data.

As you might expect, the responses that Marsala received from other users of the online forum were quite negative. Many completely dismissed the possibility that his company could recover from such a devastating failure, and others questioned his abilities as a hosting provider. One poster even went as far as recommending that Marsala seek legal counsel, rather than attempt to restore the data, predicting that Marsala was “going out of business.”

The conclusion: Marsala’s best chance of recovering from this major blow was to recruit help from a third-party data recovery firm. Fortunately for him, the company was able to recover his files, but that doesn’t change the fact that his simple mistake was a huge hit to his company’s finances. The company suffered from fees associated with the disaster recovery process, as well as reduced income from the loss of business suffered as a result of his negligence.

The lesson: neglecting to follow best practices got Marsala in some hot water, and his failure basically invited disaster to his doorstep. Following the accepted best practices of data recovery could have easily prevented the situation from escalating as quickly as it did. In fact, Marsala’s reason for distress (user error) is one of the most common reasons to use a backup and disaster recovery solution, a solution that stores your backups off-site on a separate system.

Storing your data off-site allows your organization to avoid the many causes of data loss, including user error, fires, electrical surges, hardware failure, theft, and so much more. This minimizes the risk of these events threatening your business’s operations.

How do you manage your business’s data backups? Are they stored off-site, and do you have a system in place to rapidly deploy them in the event of a major disaster? If you’re uncertain, reach out to Graemouse Technologies at 253.777.0763.

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What You Need to Know About Upgrading to Windows 10

What You Need to Know About Upgrading to Windows 10

It’s been over two years since Microsoft stopped providing Windows XP with security updates and patches. The Windows operating system was known as one of the most popular Windows operating systems ever. Both businesses and consumers were affected by this major update, being forced to migrate to more recent operating systems in order to stay secure. Thankfully, an upgrade to Windows 10 isn’t nearly as difficult as one from XP to Windows 7, largely because of the hardware costs involved.

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